The challenges facing College and University leadership have never been greater. Institutions must focus limited resources and leadership on curriculum, faculty and student access. Part of helping students is being able to answer their questions in a timely manner via the medium they prefer including calls, emails, text and chat. Handling student questions during peak season can be especially challenging as staff are often overwhelmed with the combination of campus visits and phone calls. Ninety percent (90%) of inbound student contacts are repetitive or administrative, not leaving enough time for the 10% of student contacts that need special attention. You can serve students calling your campus and who walk in by leveraging specialists with the Student Contact Center at Collegiate Admission and Retention Solutions (CARS). We are experts in rapidly improving results through technology-enabled services and caring associates acting on your behalf and within your institutional brand.